UMW Toyota Authorised Service Centre Putatan - Kota Kinabalu, Sabah

Hendreles G.

Car service book at 1pm, arrived 12.30pm.. until 2pm my car still park outside untouched.1 hour waste for no reason..So what is the point for the customer being on time? I mean even the engine is already cool down and safe for service etc. This is not the 1st experience, I send 2 car here for service all this time. If your team is not able to service in a time manners then do not open a slot for booking. I am wondering how’s your KPI is working?

Dida A. A. H.

This is not my first time experiencing long waiting hours at this service centre. On a previous visit, I arrived at 8:00 AM and only received my car at 12:00 PM — a 4-hour wait. My last week visit, I came at 1:15 PM and only got my car at 4:06 PM. That’s almost 3 hours for what I assume was a standard service.

While I appreciate the spacious and comfortable waiting area, the waiting time is consistently too long. It’s especially frustrating when there’s no clear time estimate or updates during the process. For me, time and efficiency are crucial,

I strongly recommend that management introduce a clear benchmark or standard turnaround time for each type of service. This will help customers manage their expectations and allow the service team to improve efficiency.

I hope the team takes this feedback seriously. Regular servicing should not take up half a day. Time is valuable, and better planning could make a big difference in customer satisfaction.

Wnlsr

Tempat service kereta tbaik..mesra alam..klu dtg dari jauh tak sempat sarapan di sini ada dsedia makan minum ringan

Laici L.

I am not going to elaborate much on service as I don't have any other to compare to, but there was an uncle earlier today who have stucked at the lobby since 9am and still stucked there lunch hour, 12pm-ish. He was loud and everyone can hear him complaining.

But anyway this is a very pleasant and comfy lobby especially with their deserving award winning customer lounge.

The customer lounge comes with free coffee, tea, creamer, sugar, few kinds of local kueh and asserted biscuits. You can purchase for other canned drinks (where they have vendor machine) and Maggi cups. I observed that you can get Nasi Lemak only if u have coupon (my infor could be wrong)

Other attraction include Kid's corner, Massage Chairs, and recharge counter.

Thanks for reading.

Y K. C.

Spacious and comfortable customer lounge whilst your car is being attended to. Refreshments and free WiFi are compliments from the management.

sal M. S.

While waiting vehicle to service, enjoy the nasi lemak, tea & coffee, traditional kuih, pulut panggang, wifi available and many seats with TV and in house children play grd.

Jon S.

The place is comfortable and staff are nice. The only problem is the service is very slow. Every time I spend 3 hours here just for oil change.
The management need to do service time tracking and benchmarking to see how they could improve the service speed.

Lee Y. J.

Convenient place for Toyota car service. Excellent Wifi. Good waiting area with compliment drinks and reading material.
Got Nevin, a good service advisor.
Waiting time was a bit long thou before my car was sent into workshop despite an appointment is made at a specific time beforehand.